Understanding protection through employer and consumer closeness

A fresh approach to a long-standing marketing challenge: unpicking the drivers of financial protection The challenge Swiss Re needed to understand consumers’…

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3rd February 2020

Providing best-in-class service to private health insurance customers

Health insurance providers don’t just need to deliver a service that’s speedy and professional: they need to meet the needs of their…

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3rd February 2020

Engaging with vulnerable customers

We get close to less-seen and seldom-heard sections of society, and articulate their needs effectively – making us an invaluable research partner….

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3rd February 2020

Driving customer engagement through customer closeness

Understanding decision-making and service interaction during a series of key customer journeys, and identifying ways to drive up engagement. The challenge Our…

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3rd February 2020

Product innovation through customer closeness

Helping a leading brewery to profitably develop and extend its portfolio  The challenge A leading global brewer needed to get really close…

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3rd February 2020

Helping a major train operator to communicate better during disruption

How could our client enhance the customer service experience, even when communicating travel disruption to passengers? The challenge Our client needed a…

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3rd February 2020

Deep-diving into the flagship store environment to grasp its impact

The challenge We’ve worked for several years with a well-known clothing and homeware retailer who have stores in the US and Europe….

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3rd February 2020

Identifying growth opportunities in the European medical market

Helping a specialist manufacturer to plan innovation strategy. The challenge Our client was a manufacturer of specialist materials, who needed to plan…

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3rd February 2020

Driving behaviour change in consumer health

We help leading pharma companies use insights to develop meaningful new consumer health products The challenge Our client needed to understand the…

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30th January 2020

Driving innovation and NPD in cold and flu relief

We work with leading consumer health and pharma brands who deliver customer-centric innovation The challenge To inform its NPD strategy and innovation…

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30th January 2020