WEBINAR – VoC in B2B2C: How to engage with your customers in the 4th Industrial Revolution

The 4th industrial revolution is here! The Internet of Things, additive manufacturing, digitisation, supply chain optimisation, university of the shopfloor…There’s every opportunity, every technology, every theory there to help improve your operations and support you in building an efficient and profitable business. But let’s not forget the customer.

Watch our webinar and learn how listening to your customers is critical to building an efficient and profitable business. B2B2C research experts Kate Anderson and John Resteghini will:

  • Demonstrate how understanding customer needs can smooth change and avoid costly mistakes
  • Show you how critical it is to build Voice of the Customer into business improvement plans
  • Highlight the factors most critical in creating a Voice of the Customer programme
  • Shed light on how to put NPS to best use