New Transport Research Report | Rail and compensation delays

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The Department for Transport and Transport Focus have published the latest rail and compensation delays research report.

Building on research we conducted in 2016, our study assessed the propensity of passengers to claim compensation when they are delayed. Our research also explored passengers’ awareness of their eligibility to claim compensation; the experiences of rail passengers when claiming for compensation; and the reasons why passengers choose not to claim for compensation when they are delayed.

Read the full report here.