Since 2017 we’ve been conducting research for the Office of Road and Rail (ORR) exploring customers’ experience of Passenger Assist, a service that allows passengers to request assistance from booking through to completing their journey. This important research enables ORR to monitor the quality of assistance passengers are receiving and to generate evidence on potential areas for improvement.
Now in its third wave, this work has helped ORR to inform its new Accessible Travel Policy (ATP) guidance.
You can read the latest report here.
For further information you can contact the team at firstname.lastname@example.org or on +44 (0) 20 7627 7700.